Returns & Exchanges

At CHANNELLOCK, we stand behind the quality of our American-made tools and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we are here to help you find the right tool for the job.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to enter your order number and zip code to start the return process.

• 2.
  Prepare the Package

  Securely pack the unused tools in their original packaging, ensuring all components and documentation are included to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection and Refund

  Once our warehouse team verifies the condition of the returned items, we will issue a full refund to your original payment method within 5-7 business days.